FAQS

Now that you have started planning for your big day, I'm sure that you have many questions, here are some of the most frequently ask regarding Invitations and Stationery

When do I need to send out my save the date cards?

Generally we suggest sending your save the date cards as soon as your have confirmed the date or 12 - 18 months before the date of your wedding, especially if you have chosen a busy time of the year, such as summer when people are busy planning holidays.

 

When should I send out my invitations?

This usually depends whether you have already sent save the date cards to notify guests of your date, if you haven't it maybe wise to send your invitations 6 - 9 months before you date, if you guests are already aware of the date of your wedding, we would suggest 4-6 months, this will allow you enough time for replies, however we always suggest also checking with your venue when they will require final numbers, this is usually between 4 - 8 weeks prior to your date.

How many Invitations should I order?

You will only need one invitation per family or couple, however we suggest you order one or two extra's should you wish to replace any guests that are unable to attend.

How do I place an order?

Please contact us in the first instance to confirm that we have space available in our diary, you can secure your booking in our diary even if you are not 100% sure of you desired design by paying a non refundable £50 deposit, this will be deducted from your final balance. No orders will be considered confirmed until your £50 deposit has been received.

Can I order a sample before I book?

Oh course , samples are available in all of our designs, for a small charge of £5 each to cover materials, samples come with standard wording, but are available in your choice of colours, please be aware that during busy periods sample may take up to 2 - 3 weeks to complete.

Do invitations comes with envelopes?

All our save the dates, invitations and thank you cards come with matching envelopes.

Are we able to choose an alternative ribbon colour, embellishment, wording or font than that shown on your designs?

Oh course, we can customise all of our current designs to suit your individual requirements, please be aware that a change in embellishment or the adding of additional papers/cards/ribbons may incur an additional cost. All or stationery is created personally to your exact requirements.

Can you print my guest names on the invitations?

Yes, guest name printing on your invitations is available if required at no extra charge, please supply this in a typed format either by email, in a word or excel document.

Can you print our guest addresses on our envelopes?

Yes, we are happy to print your guests addresses on your envelopes, please be aware that there is an additional charge for this, we ask that you supply this in a spreadsheet, a template will be supplied for you to do this.

How long will my order take to complete?

Usually orders take between 2 - 4 weeks to complete dependent on the quantity and design chosen, a production schedule will be sent to as part of your written confirmation.

Do you offer discounts on orders?

All of our prices are carefully calculated accordingly to the length of time and materials required to make each item and as a small business our profit margins are small and we can't readily offer discounts on orders. However do look out for any special offers we may be running from time to time.

How can I pay?

We accept the following forms of payment

Cash

Paypal

Banks Transfer

How long are quotes valid for?

All quotes are valid for 30 days from the date of the quote.

What happens once we have paid our deposit?

A written confirmation, along with a production schedule will be sent to you, we ask that you check all details carefully and advise should any amendments be required at the time of receiving your confirmation, we understand that changes may be required to orders from time to time, any charges should be sent in writing by email, any order changes are not guaranteed until you have received a written reply.

Will I get a proof before you print my order?

We will send a PDF proof with the details you have supplied prior to printing.

Can you make a design I have seen elsewhere?

No, unfortunately we can't, we understand how much hard work goes into designing our stationery and feel it would be unfair to copy someone else's design.

Can you make a design that I have thought of?

Oh course we are happy to put together a bespoke design based on your exact requirements.

Is delivery included in your prices?

Our prices are based on your order being collected, we are able to arrange delivery of your order via a courier or Royal Mail prices start from £10, dependent on the parcel size/weight, a signature will always be required upon delivery.

If you have any questions we haven't covered just drop us a message

 

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TAILOR MADE MOMENTS

Wedding Invitations, wedding stationery and styling

Nottingham, Nottinghamshire

© 2019 Tailor made Moments event stationery and styling

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